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399btc sets out the legal basis for using this platform — covering your account obligations, what we may collect, and the steps available to you when something needs correcting or clarifying. Access to this platform depends on your local law and the eligible regions we serve.
This policy applies to every account registered on 399btc and governs the relationship between you and the platform from the moment you open an account. We describe what data we handle, how transactions through bKash, Nagad, and Rocket are recorded against your account, and the limits of our responsibility where third-party services intersect with your use. Whether you are reviewing your account wallet, checking a transaction record tied to a Nagad transfer, or querying the history of a Rocket payment, the rights and routes described here apply to you. Availability of the platform and the legal effect of these terms depend on your local law and the eligible regions we operate within — we do not make blanket claims about legality in any territory. Where a conflict exists between local regulation and these terms, local law takes precedence. We keep this document updated when our policy changes materially, and the date of the current version is shown at the foot of this page. If you have a question about how a specific term applies to your account or a recent bKash deposit, the support routes in the contact section below are the right place to start.
Transactions processed via bKash are recorded on your account ledger and subject to the same policy terms as all other deposit and withdrawal activity on this platform.
Nagad transfers appear in your account transaction history. Any query about a specific Nagad record should be raised through the support route shown in the contact section.
Rocket payment records are stored against your account. Eligibility for Rocket as a payment method depends on regional availability confirmed at the time of your transaction.
Not every aspect of your experience on 399btc falls under one single policy. This section clarifies which areas are governed by this document and which fall under separate terms or third-party arrangements. Understanding the scope helps you direct questions to the right place without delay.
Login credentials, session management, and account-level controls — including how you close or pause an account — are governed by this policy. Steps to update your details or query access are described in the rights section below.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are covered here in so far as they appear in your account record. The payment provider's own terms govern the transfer on their side of the transaction.
Game content supplied by studios available in the lobby — including titles across our catalogue — is governed by those studios' licensing arrangements. This policy covers how we present that content to your account, not the underlying game mechanics.
Links, embedded tools or any service not operated directly by 399btc fall outside the scope of this policy. We are not responsible for how third-party sites or processors handle your data once you leave our platform.
You hold several practical rights in relation to the information we keep on your account and the way we use it. These are not abstract entitlements — they are steps you can take directly. You can review the transaction and session records held on your account at any time by opening the account history page after logging in. If any detail is inaccurate — a name, contact number, or wallet reference — you can request a correction by contacting support with the specific field and the correct value. Where you believe a record of a bKash, Nagad, or Rocket transaction has been logged incorrectly, raise it through the support route and reference the transaction ID shown in your account history. You also have the right to ask what account data we hold and to request its deletion, subject to any retention obligations that apply under the law relevant to your region. We aim to acknowledge requests within a reasonable period and will tell you if additional verification is needed before we can act.
Log in and open your account history to see every transaction, session and wallet event recorded against your profile. No request is needed — this view is available to you directly from the account menu.
If a name, contact detail or payment reference is wrong, contact support with the specific field and the corrected value. We will update it once identity verification is confirmed on our side.
You may ask what personal data we hold, how long we keep it, and whether it has been shared with any third party. Submit your query through the contact route below, and we will respond with the details we are permitted to share.
If you want to close your account, contact support directly. We will confirm the steps, advise on any pending transactions through bKash, Nagad or Rocket, and process the request in line with our retention obligations.
Every question about these terms has a direct route. Use the channels below to raise account-level policy queries, transaction disputes or data requests. We do not publish response-time commitments we cannot verify — what we can confirm is that each route is monitored and your message will be picked up.
Open the live chat widget from any page on 399btc to speak with a support agent about a specific policy point, account access issue or transaction query. Have your account reference ready.
Send a detailed message to our published support email address for policy-related matters — data requests, account correction queries or transaction disputes involving bKash, Nagad or Rocket records.
The Help Centre linked from your logged-in account contains published policy documents, account management steps and answers to common questions about how terms apply to your account activity.
Understanding how we manage your account data, session records and cookies is part of knowing what you agree to when you use this platform. We keep this section factual and focused on what you can verify or act on.
We keep account data for as long as required by applicable law and for the period needed to resolve any open transaction queries — including those related to bKash, Nagad or Rocket payments. Once the retention period lapses, data is deleted or anonymised.
We use cookies to maintain your session across devices — so if you switch from mobile data to Wi-Fi mid-session, your account state is preserved. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
We apply verification checks at login and at key account actions such as payment method changes. If you notice unexpected activity on your account, contact support immediately using the live chat route and we will place a temporary hold while we investigate.
When we update this policy in a material way, we will notify active account holders through the contact method on file. The revised version is published at this page with the effective date shown at the foot of the document.
These are the questions we hear most often about how our terms work, what rights you hold and how to act on them. If your question is not here, the support routes in the contact section above are the right next step.
Access to 399btc and the legal effect of these terms depend on your local law and whether Bangladesh falls within the eligible regions we serve. We do not make blanket legality claims. Review the terms and check your local rules before opening an account.
Log in and open your account history page — transaction records, session events and wallet activity are all listed there. For a broader data request covering information not visible in the account view, contact support via the email route and state what you are looking for.
Yes. Contact support with the specific field that needs correcting and supply the accurate value. For payment details like a bKash or Nagad reference, we may request identity verification before making the change to protect your account from unauthorised edits.
We retain certain records for as long as required by applicable law — typically to satisfy financial record-keeping obligations tied to transactions through bKash, Nagad or Rocket. Once those obligations lapse, your data is deleted or anonymised in line with this policy.
Our policy covers the account record on our side of the transaction. If an error originates with bKash, Nagad, or Rocket's own systems, their terms apply to that portion. Raise the issue with us first — we can confirm what our ledger shows and help you identify where the discrepancy occurred.
When we make a material change to these terms, we notify active account holders through the contact method on file and publish the updated version at this page with the effective date shown. We encourage you to review the policy periodically through your account Help Centre.