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Before you open an account on 399btc, these terms set out what we expect from you and what you can expect from us — covering wallet use, session controls, and how disputes are handled. Access to this platform depends on your local law and eligible region.
These terms form the agreement between you and 399btc when you register, access the lobby, or move funds through your account wallet. By continuing to use the platform — whether on mobile data or Wi-Fi, in one session or across several — you accept these terms in full. If any part of this agreement changes, we will post the updated version here. Continued use after a change is posted counts as acceptance. Your account wallet on 399btc connects to the local payment methods you choose at setup. If you use bKash, Nagad, or Rocket to fund your account, the transaction history held in your wallet reflects each movement. We do not alter those records; the figures shown in your account are the figures we hold. Any discrepancy should be raised through the account help route before a formal dispute is opened. Eligibility to hold an account depends on the laws of the country and region where you access the platform. We do not confirm eligibility on your behalf. You are responsible for checking whether use is permitted under your local law. If local regulation changes, we may suspend access to accounts in affected regions without prior notice.
Not every action on the platform falls under these terms in the same way. Some areas — like how your bKash or Nagad transfer is processed by the wallet provider — sit partly outside our direct control. Understanding what this policy covers helps you know where to direct a question and which route to follow when something needs resolving.
Login, password, device sessions and account closure are fully inside these terms. We hold the right to suspend access if the account shows activity that breaches the rules set out here. You can request account closure through the support route at any time.
Deposits and withdrawals made via bKash, Nagad, or Rocket are covered by these terms on the 399btc side. The payment provider's own policies also apply to those transfers. We cannot override a hold placed by bKash, Nagad, or Rocket on their end.
Game titles, lobby pages, odds displays and promotional notices on 399btc are covered by these terms. We keep the right to change, remove or update any content without advance notice. Game availability may vary depending on your region and the access rules in place at any given time.
Studios supplying game content — Spadegaming, JDB, CQ9, Pragmatic Play, Habanero, Microgaming — operate under their own service terms for the titles they provide. We carry their content in the lobby; we do not set their game-level rules. For game-specific disputes, we relay relevant information but the studio's terms apply.
These terms are not one-directional. You hold specific practical rights over your account and the data attached to it. You can review your full transaction log inside the signed-in wallet area — every bKash, Nagad, or Rocket movement is listed there with a timestamp and amount. If a record looks wrong, the correction route starts from that same screen: flag the entry and send the detail through to account support. You can also update your registered contact information directly in account settings. If a detail is wrong — an email address, a phone number — correct it before raising any support query, because we use those details to verify your identity when you contact us. Raising a question is straightforward: use the support channel shown in your signed-in account to describe the issue and attach any relevant transaction reference. Responses follow in the order queries arrive. We do not invent an SLA here; what we can say is that every query is logged and none are discarded.
Open the wallet section in your signed-in account. Every transaction — deposit or withdrawal via bKash, Nagad, or Rocket — is listed with a reference number and date. Screenshot or note that reference before contacting support.
Go to account settings while signed in and update your registered email or mobile number. Accurate details are required for identity checks. An outdated number can delay a support response or block a wallet verification step.
Use the support route visible in your signed-in account to submit a query. Include the transaction reference or account action you are asking about. Vague queries take longer to resolve; specific references move faster through the process.
You may request account closure at any time by contacting support through the published route. We will confirm receipt and process the closure once any pending wallet balance is resolved. We do not hold funds after a confirmed closure is processed.
If something in these terms is unclear, or if you need to raise a concern about your account or a wallet transaction, the routes below are the ones published on the platform. We do not list channels or hours we have not confirmed — what is here reflects what is currently active.
The live chat option is visible once you are signed in. Use it for account-level questions — a transaction record, a wallet query, or a point in these terms you want clarified. Have your account reference ready before you start.
For formal queries or written records of a dispute, email is the right channel. The address is shown in the support section of your signed-in account. Attach any screenshots or transaction references that are relevant to your question.
The help centre covers common questions about account use, wallet steps for bKash, Nagad, and Rocket, and how our policy terms apply to specific situations. Check there first — many questions are answered without needing to open a support ticket.
Transparency about how we handle account data and enforce these terms is part of how 399btc operates. Below are the four areas we keep clear and consistent for every account holder.
Account data — including your registered details, wallet history for bKash, Nagad, and Rocket, and session records — is held according to the data practices described in our privacy policy. We do not sell account data to third parties. The privacy policy is linked from your account settings page.
We use cookies to keep your session active across devices and to remember account preferences. Switching from mobile data to Wi-Fi mid-session does not interrupt your account state because of how session cookies are structured. You can manage cookie preferences through your browser settings.
Your account is protected by the login credentials you set. We do not call or message you to ask for your password. If you receive a message asking for credentials claiming to be from 399btc, treat it as suspicious and report it through the support route immediately.
If you believe a term as written does not reflect an agreement you made during account setup, submit the detail in writing through the email support route. We review formal objections against the account record and respond with a written outcome. We do not resolve policy disputes over chat alone.
The questions below come from real account holders asking about how these terms work in practice — what they cover, how to act on them, and what to do when something is unclear.
Yes, these terms apply however you access the platform — mobile browser, desktop, or any other device. The version of the site you use does not change the agreement. Session continuity across devices is covered; the same rules apply regardless of which screen you are on.
We post the updated version on this page. The date of the last revision is shown at the foot of the terms. If you continue using the platform after a revision is posted, that counts as acceptance of the updated terms. We recommend checking this page periodically if you want to track changes.
The 399btc side of those transactions — what we record in your wallet, how we process a deposit or withdrawal request — is covered by these terms. The bKash or Nagad side of the transfer is also subject to each provider's own terms. Both sets of terms apply simultaneously to a single transaction.
Game outcomes are governed by the rules of the studio that supplies the title — Spadegaming, JDB, CQ9, Pragmatic Play, Habanero, or Microgaming, depending on which game you played. We relay disputes to the relevant studio and provide your account record as context. The studio's own terms determine the outcome of a game-level dispute.
Eligibility depends on the laws of the country and region where you are accessing the platform. We do not determine eligibility on your behalf. You are responsible for checking whether holding an account is permitted under your local law before registering or depositing funds.
Go to the wallet section in your signed-in account and note the transaction reference and timestamp. Then contact support through the chat or email route with that reference. Do not wait — flagging an unrecognised transaction quickly gives us more options to investigate. Change your login password at the same time.