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At 399btc, we keep a straight record of what data we collect, why we collect it, and how you can review or correct it. This policy applies to your account, your session activity and any wallet transaction you make through bKash, Nagad or Rocket — with access subject to your local law and eligible regions.
When you open an account with 399btc, we collect the information you provide directly — your name, contact details, and the wallet identifiers you use for bKash, Nagad or Rocket transactions. We also record session data: device type, browser, IP address and the pages you navigate within the platform. This helps us keep your session consistent whether you switch between mobile data and Wi-Fi mid-session. We do not sell your personal data to third parties. Data is used to operate your account, process wallet transactions, apply account controls you have set, and respond to support requests. Where our platform relies on third-party game content providers — including studios whose titles appear in the lobby — those providers operate under their own data terms, and we encourage you to review those separately. Retention periods follow the requirements of the jurisdictions in which we operate. Your data is held for as long as your account remains active and for the period required after closure. Access to this platform and the rights described in this policy depend on your local law and the eligible regions we serve. If you have questions about how a specific data point is used, you can raise it through the support routes described later in this policy.
This policy covers data that 399btc directly handles through your account and session. It does not extend to third-party services linked from the platform, nor does it override the separate terms of payment rails you use. Understanding the boundary helps you know which questions to direct to us and which to raise with an external provider.
Covers the personal and contact data you submit when opening or updating your account, including wallet identifiers for bKash, Nagad or Rocket. Changes to this data go through the account settings route.
Covers the log of wallet transactions processed through our platform — amounts, timestamps and method used. We hold this record; the payment provider holds its own parallel record under its own policy.
Covers browsing data collected during your session — device, browser and navigation path. This data supports session continuity when you switch networks and is not linked to your identity for advertising purposes.
Does not cover data collected by external game studios, payment processors or linked sites. When you interact with content from providers in our lobby, their own privacy terms apply alongside ours.
You have real choices over the data we hold. Log in to your account and open the profile section to see the personal details currently on record. If something is out of date — a contact number, an email address, or a linked wallet identifier for bKash, Nagad or Rocket — you can update it directly from that screen by following the fields shown there. For data that cannot be changed from the account interface, submit a correction request through our support route and we will handle it from there. If you want to know exactly what data we hold about you, raise a data access request via the contact route listed in the support section of this policy. We will respond following the process set out in our internal handling procedure. If you believe data is being held incorrectly, or if you have a concern about how a specific piece of information was used, the same support route applies. Your rights here depend on the jurisdiction applicable to your account and the eligible regions we serve.
Log in and open the profile section to see the personal and contact data currently held against your account, including any linked wallet details.
Update contact information, email or wallet identifiers directly from the account settings screen. Follow the fields shown there; no separate form is needed for standard changes.
For questions about specific data points — what we hold, how long we keep it, or why it was collected — send a request through the support contact route listed in this policy.
If you believe a data point is incorrect or was handled improperly, contact us through the published support route. We handle these requests in line with our internal procedure and applicable jurisdiction rules.
If you have a question about how your data is handled, or want to raise a correction or access request, use the routes below. We ask that you include your registered account identifier so we can locate your record without delay. Response handling follows the process set out in our internal policy procedure, and timelines depend on the nature of the request and the applicable jurisdiction.
Log in and use the support or help section within your account to submit a data question or correction request directly linked to your account record.
Send your privacy-related query to the email address published in the site's contact section. Include your account identifier and describe the specific data point or concern.
Open the live chat route shown on the site to raise an urgent data question. For formal access or correction requests, follow up in writing via the email route to create a clear record.
Our approach to data handling is built around the account functions you actually use — wallet transactions through bKash, Nagad or Rocket, session continuity across devices, and the account controls you set yourself. We keep only what is needed to operate these functions, and we review retention regularly in line with the jurisdictions applicable to our platform.
We use cookies to maintain your session state across page loads and device switches. You can review and adjust cookie settings through your browser. Strictly necessary cookies cannot be switched off without affecting platform function.
Account access is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately from the account settings screen and contact us through the support route.
Personal data is held for as long as your account is active and for the period required by applicable jurisdiction rules after closure. You can ask us what period applies to your account through the published contact route.
When we update this policy, the revised version is published here with a note of what changed. Continued use of your account after an update is posted constitutes acknowledgement of the revised terms, subject to local law.
These answers cover the questions we hear most often about how 399btc handles account data, wallet records and session information. If something is not covered here, use the support contact routes listed above.
We collect the name, contact details and wallet identifiers you provide during registration — for example, your bKash, Nagad or Rocket number if you add one. We also log session data such as device type and IP address to maintain account security and session continuity.
Yes. Log in and check the profile section for the data shown there. For a fuller picture — including session records and transaction logs — submit a data access request through the email or support route listed in this policy. We will respond following our internal handling procedure.
Open the account settings screen after logging in and update the relevant field directly. For data that cannot be edited from that screen, contact us via the support route and describe the correction needed. Include your account identifier so we can locate the record quickly.
We do not sell your personal data. We share only what is necessary to process wallet transactions through bKash, Nagad or Rocket, and to deliver game content from our studio partners. Each third party operates under its own data terms, which we encourage you to review separately.
Retention periods depend on the jurisdiction applicable to your account. Data is held for the period required by those rules after account closure. You can ask about the specific retention period for your account through the email contact route listed in this policy.
Access to 399btc and the rights described in this policy depend on your local law and the eligible regions we serve. If you are accessing the platform from Bangladesh, whether and how this policy applies to you is subject to those local legal requirements. Check the applicable terms for your region.